Privacy Policy

Last updated: 20 May 2026

At eSIMers, your privacy matters to us. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data.

1. Information We Collect

We may collect the following types of personal information when you use our services:

  • Identity data: Name, email address
  • Order data: eSIM plan purchased, order number, payment status
  • Technical data: IP address, browser type, device information, page views
  • Communication data: Messages sent to our support team

2. How We Use Your Information

We use your data to:

  • Process and fulfill your eSIM orders
  • Send order confirmation and eSIM delivery emails
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share data with trusted third parties only where necessary to fulfill our services, such as payment processors and eSIM provisioning partners. All third parties are contractually bound to keep your data secure.

4. Cookies

We use cookies to improve your browsing experience and analyse site traffic. For full details, please see our Cookie Policy.

5. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal requirements. Order records are typically retained for 7 years for accounting purposes.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict processing of your data
  • Data portability

To exercise any of these rights, please contact us at the details below.

7. Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page.

9. Contact Us

If you have questions or requests regarding your personal data, please contact us: