Refund Policy

Last updated: 20 May 2026

At eSIMers, we want you to be fully satisfied with your purchase. This Refund Policy outlines the conditions under which refunds may be granted for eSIM data plans.

1. Digital Product Notice

All eSIM products sold by eSIMers are digital goods delivered electronically. Once an eSIM QR code has been scanned and the eSIM has been installed on a device, the product is considered fully delivered and consumed. By completing a purchase, you acknowledge this digital delivery.

2. Eligibility for a Refund

You may be eligible for a full refund if all of the following conditions are met:

  • The eSIM QR code has not been scanned or installed
  • The refund request is made within 14 days of the purchase date
  • The issue is not caused by device incompatibility or carrier lock (it is your responsibility to verify eSIM compatibility before purchasing)

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • The eSIM QR code has been scanned or the eSIM has been installed
  • The plan has been partially or fully used
  • The device is not eSIM-compatible or is carrier-locked
  • The request is made more than 14 days after the purchase date
  • The issue is caused by network coverage limitations in the destination country (coverage depends on local carrier partners)

4. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Your order number
  • The email address used at checkout
  • A brief description of the issue

Contact us at: [email protected]

We aim to respond to all refund requests within 2ā€“3 business days.

5. Refund Processing

Approved refunds will be returned to the original payment method within 5ā€“10 business days, depending on your bank or payment provider. We are not responsible for delays caused by third-party financial institutions.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will take effect upon posting to this page.

Important Notice:

WhatsApp may not always support virtual numbers, and compatibility cannot be guaranteed even though it works in many cases. This number is provided strictly for receiving SMS only and does not support voice calls or data usage. Please note that this product is non-refundable. If you experience issues with WhatsApp verification, you will need to contact WhatsApp support directly for assistance, as refunds are not applicable in such cases.

7. Contact

If you have any questions about this policy, please reach out to us: